Shipping & Delivery

At RunnerAtWork, we work with different production and fulfillment partners to deliver our apparel, running gear, training equipment, recovery products, and accessories.

Because products may be fulfilled from different locations, processing and delivery times can vary depending on the item ordered and the customer’s destination.

Order Processing

Once your order is placed, it may require processing or production before shipment.

Some RunnerAtWork products are produced on demand, which means they are created after an order is placed rather than being held as pre-made inventory.

Processing time is separate from shipping time.

Delivery Estimates

Estimated delivery times depend on factors such as:

Product type
Fulfillment location
Shipping destination
Carrier availability
Order volume
Holidays and seasonal demand

Any delivery estimate shown during checkout is an estimate and should not be considered a guaranteed delivery date unless specifically stated otherwise.

Orders With Multiple Products

RunnerAtWork works with more than one fulfillment partner.

If your order contains different types of products, your items may be shipped separately and may arrive on different days.

This is completely normal, and you may receive more than one shipping confirmation or tracking number for the same order.

Tracking Your Order

Where tracking is available, you will receive tracking information after your order has been processed and shipped.

Please allow some time for tracking information to update after the carrier receives your package.

Shipping Address

Customers are responsible for providing complete and accurate shipping information during checkout.

If you notice an error in your shipping address, contact us as soon as possible.

Once an order has entered fulfillment or has already shipped, we may not be able to change the delivery address.

Delayed Shipments

Occasional carrier or fulfillment delays can happen due to weather, high shipping volumes, customs, transportation issues, or other circumstances outside our direct control.

If your tracking information has not updated for an extended period or your package appears unusually delayed, please contact us with your order number so we can review the available information.

Lost or Damaged Packages

If your order appears to be lost in transit or arrives damaged, contact RunnerAtWork as soon as possible.

Please provide:

Your order number
Tracking information where available
A description of the issue
Clear photos if the package or product arrived damaged

We will review the situation and determine the appropriate next step.

International Orders

Where international shipping is available, customers may be responsible for customs duties, taxes, or import fees imposed by their country.

These charges are determined by local authorities and are separate from the product and shipping charges paid to RunnerAtWork.

Need Help?

If you have questions about your order or delivery, visit our Contact Us page and include your order number when contacting us.