Refund policy
We have a 30-day return request window for eligible items, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must generally be in the same condition that you received it, unworn or unused, with tags where applicable, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, contact us at runneratwork@gmail.com.
Because RunnerAtWork works with different production and fulfillment partners, return addresses may vary depending on the product. If your return is accepted, we will provide the appropriate return instructions and return address.
Please do not send any item back without first contacting us and receiving return instructions. Items returned without prior authorization may not be accepted.
Where applicable, we will also advise whether a return shipping label will be provided or whether return shipping is the customer’s responsibility.
You can always contact us with any return-related questions at runneratwork@gmail.com.
Damages, Defects, and Incorrect Items
Please inspect your order after delivery and contact us as soon as possible if your item is defective, damaged, or different from what you ordered.
To help us review the issue, please provide:
- Your order number
- A description of the issue
- Clear photos of the product
- Photos of the packaging where relevant
Once reviewed, we will determine the appropriate resolution.
Made-to-Order and Print-on-Demand Products
Some RunnerAtWork products are produced specifically after an order is placed.
Because of the made-to-order nature of these products, certain Print-on-Demand items may not be eligible for return due solely to:
- A change of mind
- Selecting the wrong size
- Selecting the wrong color or variant
- Personal preference after delivery
This does not affect your rights where an item is defective, damaged, incorrect, or where applicable law provides additional return rights.
We strongly recommend reviewing product descriptions, available sizing information, colors, and variants carefully before completing your purchase.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including:
- Personalized or specially customized products
- Gift cards
- Items that have been worn, used, washed, altered, or damaged after delivery
- Certain products that cannot be returned for health, hygiene, safety, or other applicable reasons
Sale or promotional items may also be non-returnable unless otherwise stated or required by applicable law.
Please contact us if you have questions about the return eligibility of a specific product.
Exchanges
The fastest way to receive a different item, size, color, or variant is generally to complete an approved return where eligible and place a separate order for the replacement product.
Because product availability may vary between fulfillment partners, we cannot guarantee that the same item or variant will still be available when an exchange is requested.
Return Shipping
Return shipping responsibility depends on the reason for the return and the product involved.
Where a return results from a defective, damaged, incorrect, or fulfillment-related issue, we will review the situation and provide the appropriate instructions.
For other approved returns, return shipping costs may be the customer’s responsibility unless otherwise stated or required by applicable law.
Original shipping charges may not be refundable except where required by law or where the issue resulted from an error for which RunnerAtWork or the fulfillment partner is responsible.
European Union 14-Day Cooling-Off Period
If merchandise is being shipped into the European Union, you may have the right to cancel or return your order within 14 days, without providing a reason, subject to applicable EU consumer protection laws and any legally permitted exceptions.
Where this right applies, the item must generally be returned in the same condition in which it was received, unworn or unused, with tags where applicable, and in its original packaging. You will also need the receipt or proof of purchase.
Certain personalized or custom-made products may be excluded from the cooling-off right where permitted by applicable law.
Refunds
We will notify you once your approved return has been received and inspected and let you know whether the refund has been approved.
If approved, the refund will be issued to your original payment method, typically within 10 business days after approval.
Please remember that your bank or credit card provider may require additional time to process and post the refund to your account.
If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at runneratwork@gmail.com.
Questions About Returns
If you have any questions about a return, refund, damaged item, or product issue, contact us at: